Shipping Policy – Cocorane

At Cocorane, we aim to deliver your orders in a timely and secure manner. This Shipping Policy outlines how and when your orders are processed and shipped.

Order Processing

• All orders are processed within 24–48 business hours after order confirmation.
• Orders placed on Sundays or public holidays are processed on the next working day.
• During high-demand periods or sale events, processing times may be extended.

Shipping Coverage

• Cocorane currently ships within India only.
• We do not offer international shipping at this time.

Delivery Timeline

• Estimated delivery time is 3–7 business days, depending on your location and courier partner operations.
• Delivery timelines are indicative and may vary due to factors beyond our control, such as courier delays or unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be clearly displayed at checkout.
• Any promotional free-shipping offers are subject to terms mentioned during checkout.

Order Tracking

• Once your order is shipped, tracking details will be shared via SMS or email.
• Customers are advised to track their orders using the provided tracking link.

Delivery Attempts

• Courier partners will attempt delivery up to two times.
• If delivery fails due to incorrect address, unavailability of the customer, or refusal to accept the parcel, the order may be returned to origin.
• In such cases, reshipping charges may apply.

Delays & Exceptions

• Cocorane is not responsible for delays caused by natural calamities, government restrictions, strikes, or courier service disruptions.
• Delivery delays during peak seasons or sales do not qualify for cancellation or refund.

Damaged or Tampered Packages

• If you receive a damaged or tampered package, please do not accept the delivery.
• If accepted, report the issue to our support team within 24 hours of delivery with clear photos or videos for verification.

Address Accuracy

• Customers are responsible for providing accurate shipping details.
• Cocorane is not liable for delivery issues arising from incorrect or incomplete addresses.

Contact Us

For any shipping-related queries, please contact us at:

Email: helpcococrane@gmail.com / 7575863613